Shipping and Returns
Shipping Policy
Most orders ship the same business day if ordered before 3:00 PM EST. Exceptions include holidays, weekends, or unforeseen circumstances.
All lithium batteries will be shipped via UPS Ground. This incurs an additional $50 charge per shipment on top of normal shipping rates. Someone must be home to sign for the package; a signature is required.
We do not ship outside the 48 contiguous states (and Washington, DC) due to hazmat restrictions. We do not offer expedited shipping options. We cannot assist with export if an order is shipped to a freight forwarder.
Returns Policy
We have a 14-day return policy, which means you have 14 calendar days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with all accessories, and in its original packaging. It is the customer’s responsibility to ensure the product is returned in its original condition. You’ll also need the receipt or proof of purchase.
To start a return, contact us at sales@advancedelectricshop.com. Returns will need to be sent to the following address:
Advanced Electric
107 E Edgerton St
Dunn, NC 28334
Unless otherwise agreed in writing, customers are responsible for all return shipping costs and for arranging shipment back to us with a trackable service.
If your return is accepted, we’ll provide you with return instructions, including any required return authorization information. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at sales@advancedelectricshop.com.